FAQs

No, not in any way. Instructors don’t see any results until after final grades are submitted, and even then they only see combined responses from the whole class.

No. Your feedback is confidential. Reports never include your name or anything that identifies you. You log in with your NetID so the system can show you the right forms and stop reminders once you’re done, but instructors only ever see the overall response rate, never who submitted.

They’re reminders, and they stop once you finish. You’ll get a reminder for each course until you submit its form or the feedback window closes. If you’ve finished every form and still get emails, let us know at coursefeedback@syr.edu.

Feedback opens near the end of each course, before the last day. That gives you time to respond before finals get busy. How long the window stays open depends on how long the course runs. Important Dates has this term’s schedule.

It confirms your submission. It shows that your feedback for that course was received. It lists the course, instructor, date, and your name, but never your answers. There’s nothing else you need to do.

If feedback is still open, yes. Email coursefeedback@syr.edu with the course, and we can reopen your form so you can edit and resubmit.

Once the window closes, responses can no longer be changed.

If the window is still open, yes: log in at coursefeedback.syr.edu. Once a window closes, it can’t be reopened. You’ll have the opportunity to give feedback in your future courses.

Check your SU email, not a personal account. Feedback emails come from “Syracuse University Course Feedback.” You don’t need the email, though. Log in anytime at coursefeedback.syr.edu with your NetID. When your forms are open, you’ll also see a course feedback notification when you log in to Blackboard.

Use the link in your course feedback email. SUPA forms open through that link, not by logging in on the website. If you can’t find it, check your spam folder, then email coursefeedback@syr.edu from the address your school has on file and we’ll resend it.

This is usually a browser issue. Try these steps in order:

1. Open the form in a different browser. Chrome and Firefox tend to work best.
2. Clear your browser cache, or try a private window.
3. Make sure your browser isn’t blocking cookies for coursefeedback.syr.edu.
4. Still stuck? Email coursefeedback@syr.edu and tell us your browser and device.

Because every course is different. What works in a 300-person lecture may not work in a 12-person seminar. Feedback from each course tells that instructor what to keep and what to change.

Instructors read it and use it to improve their courses. Departments and schools use it too, when planning which courses to offer and when reviewing teaching, including for promotion and tenure. Specific comments, with examples of what worked and what didn’t, are the most useful.

Contact the OIE course feedback team at coursefeedback@syr.edu. We welcome any concerns about giving feedback, including confidentiality, a form that doesn’t look right, or how feedback is being collected in one of your courses.

Reports open after grades are due: 7 days after the grade deadline for fall and spring courses, and 14 days after feedback closes for flexible-format courses. Grades must be entered before reports become available. You’ll get an email when they’re ready, and Important Dates lists this term’s dates.

Check your role first. If you’ve ever been a student at SU, the system may open in your student role. Switch to Instructor using the role switcher at the top right, next to your name.

Then click the term in the Course Feedback Reports widget. For earlier terms, select Results, then Report Results. Full steps are on the Information for Instructors page.

Usually not. To keep student feedback confidential, reports aren’t created for courses with fewer than 3 students enrolled. In a class that small, it would be too easy to tell who said what. “No Results” can also mean no students responded.

Comments are optional for students. The response count includes everyone who submitted, and many students answer the rating questions without writing a comment. It’s normal for comments to be fewer than responses.

Everything from Summer 2020 onward is in the system. Log in and select Results, then Report Results, then the term. For Fall 2011 through Spring 2020 (the previous system), email coursefeedback@syr.edu and we’ll send them to you.

There are usually two reasons:

• Your NetID changed. Older reports may be tied to your previous NetID. Email coursefeedback@syr.edu with both NetIDs and we can combine the accounts.
• The course was cross-listed or combined. Combined sections share one report, listed under one of the course numbers. Search the term by your name instead of the course number.

Still can’t find it? Email us with the course and term.

Yes, if your school or college has turned this on. You can start 21 days before feedback opens. Write your own or pick from the item banks. We recommend adding no more than 5, since your questions join your department’s questions and the Academic Affairs Common Questions on one form, and the whole form should stay a manageable length for students.

Yes. Surveys you create stay in the system, so you can attach the same one again in a future term. Keep in mind that editing a survey changes it everywhere it’s already attached.

Yes. In the Manage Courses widget on your dashboard, click the icon in the Preview column next to your course.

Yes. Students get a Certificate of Completion email each time they submit feedback for a course. It shows the course, instructor, submission date, and the student’s name, never their answers. It confirms submission, and that’s all it does.

Yes, with mid-course feedback. You choose the questions and only you see the results, so you can adjust while the course is still running. It’s built around full-semester courses, so shorter or nonstandard schedules may not line up. See Mid-Course Feedback.

Give them a few minutes in class. It’s the single most effective thing you can do. Tell students why their feedback matters to you, then show the QR code so they can respond on their phones.

No. To protect students, individual completion is never shared, under any circumstances. You can watch your course’s overall response rate in real time while feedback is open.

Feedback windows follow the same schedule for every course, based on how long the course runs:

Windows close as scheduled and can’t be reopened. If your course’s dates look wrong, email coursefeedback@syr.edu before feedback opens so we can check them.

Email coursefeedback@syr.edu with the course details, ideally before feedback opens. Instructors are set when courses first come into the system, so later changes, like covering or taking over a course, don’t update on their own. Tell us and we’ll fix it.

Each question shows the mean, median, standard deviation, and how many students chose each response, followed by students’ comments. You can download detailed or short reports, with or without comments, or the raw data in Excel. Most people start with Detailed Report + Comments.

Email coursefeedback@syr.edu. We’ll work with you and the right office to get it corrected.

Look for patterns, not single comments. Read the ratings and comments together to see what students consistently found helpful and what they’d change. Then pick one or two things to try next time.

Yes. We offer one-hour overviews and focused sessions, like adding your own questions, for individuals, departments, or new faculty. Email coursefeedback@syr.edu to set one up.

Only if your department includes questions about Teaching Assistants on its course feedback form. If it doesn’t, there’s no TA report for that course. To have questions about Teaching Assistants added in a future term, talk with your department’s course feedback administrator before the term begins.

TA reports show only the questions about Teaching Assistants. Questions about the course and instructor, and the Academic Affairs Common Questions, appear on the instructor’s report.

Switch to the Teaching Assistant role. If you’re also enrolled as a student, the system opens in your student view. Use the role switcher at the top right, next to your name, then click the term in Course Feedback Reports.

Some terms only collected feedback for the instructor. If your department’s form didn’t include questions about Teaching Assistants that term, there’s no TA report. Email coursefeedback@syr.edu with the course and term and we’ll check.

Possibly, but it needs setup first. Building and attaching a mid-course survey requires instructor-level access to your sections. Email coursefeedback@syr.edu with your course and sections before the mid-course build window. We’ll review the request, and once your access is set up, you can build and attach your survey. Only you see the results.

Same time as instructors: 7 days after the grade deadline for fall and spring courses, and 14 days after feedback closes for flexible-format courses. See the Information for Teaching Assistants page for download steps.

No. Every course is included automatically unless it’s an excluded type:

• Experience credit (x70)
• International (x80)
• Independent study (x90)
• Thesis (997), individualized study (998), and dissertation (999)

Courses come in from Blackboard and sync throughout the term. See Policies and Practices for details.

That each course in your area is set up correctly before feedback opens:

• All courses that should get feedback are listed.
• Instructors and teaching assistants are correct, and anyone who shouldn’t be listed is removed.
• Cross-listed or combined sections are flagged so we can merge them for reporting.
• Each course has the right form. Preview it to be sure.

You can see feedback dates but only OIE can change them. Any special setup, like split or combined sections, needs to be requested each term.

In the first few weeks of the term, and we’ll email you when it starts. Courses keep coming in during the first weeks, so please wait for that email before making changes. Important Dates lists confirmation dates for each term.

They’re included automatically. Regular and flexible-format courses all appear in your Manage Courses widget, and each one’s window is based on its own dates. If any are missing, email coursefeedback@syr.edu.

No. Please let us know. Instructors and teaching assistants are set when courses first come in, and they don’t update afterward. That way, the corrections made during confirmation stick. Student enrollments keep syncing until feedback opens. Email coursefeedback@syr.edu with any instructor or teaching assistant changes.

Usually, yes. Email coursefeedback@syr.edu with the course numbers. Keep in mind that sections with fewer than 3 students won’t get their own report, but their responses still count in your department’s combined reports.

Email coursefeedback@syr.edu before confirmation begins. Questions about Teaching Assistants need to be on your department’s form before feedback opens, so earlier is better.

Yes, with Report Builder. It combines results for program review, curriculum conversations, or annual reporting. For accreditation or historical data you can’t pull yourself, email coursefeedback@syr.edu.

Yes. The Results Monitor shows the share of instructors and administrators who have viewed their reports. For now, it counts downloads only, not on-screen views.

No. Individual student completion is never shared with anyone. Response rates are available at the course level.

Fall, spring, Winterlude, Maymester, and summer, plus the College of Law, quarter-term online programs, and Project Advance (SUPA), which run on their own timelines. See Important Dates.

Here’s who can help:

Email coursefeedback@syr.edu. Reports from the previous system (Fall 2011 through Spring 2020) aren’t in the current system, but we can help you get them.