Course Feedback System

Syracuse University’s online course feedback system was launched for courses in all locations/delivery formats in May 2020. This system allows for all courses to collect feedback regardless of course duration, format, or location. The system uses rules that look at the overall duration for each course when determining the feedback windows. This means that course feedback will always be administered in the final week(s) of your class!

There are multiple ways to access the course feedback system from your phone, tablet, or computer:

  • Log in to with your Syracuse University credentials.
  • Click on the link in invitation or reminder emails from “Syracuse University Course Feedback.”
  • In Blackboard, click “Tools” in the main menu and then select the “Course Feedback” tile.

For students, the course feedback system brings all courses together to keep you notified and aware so you can provide your feedback:

  • All course feedback is in one easy to use system
  • Email notifications include information for all courses in which you are enrolled:
    • Sent from Syracuse University Course Feedback to consolidate and reduce the number of emails you will receive
    • A table will show your course titles, survey start/end dates, and which ones you completed
  • Access in Blackboard via the Course Feedback tool
  • Mobile friendly access

For instructors and course feedback administrators, the course feedback system brings more information and visibility right to your fingertips. It offers the following:

  • Up-to-date response rate tracking
  • Visibility of your courses included for feedback
  • Access to reports within the system that always remain available
  • Email notifications to show you which courses are open for feedback
  • Email notifications the day you can access course-level reports

How It Works

  1. Courses are synced-with and imported directly from Blackboard
  2. All courses are reviewed and preset using system rules to determine the timing and duration of the feedback period
  3. Course feedback administrators from all areas are contacted and notified when a project is active
  4. Course feedback administrators must review and confirm their entire course lists within the system, paying close attention to:
    1. Cross-listed/merged sections
    2. Instructor/TA assignments
    3. Survey start/end dates
    4. Any classes that are missing or should be excluded
  5. Final adjustments are made by the IE team after confirmation from course feedback administrators
  6. Email communication is setup to automatically deploy the following:
    1. Initial notification to students/instructors during the course feedback window
    2. Periodic reminder emails for non-respondents to students/instructors until the course feedback window closes
    3. Results notification when instructors and course feedback administrators can access course reports