Information for Instructors

Syracuse University’s course feedback system provides faculty direct access to real-time response rates and results after grades are submitted. The course feedback system includes other features, such as a report builder to look at results over time and across courses. Detailed below is information on how instructors can access the platform and resources to use in the course feedback process.

Jump to Section

• Instructor Course Feedback System Access
• Training Sessions
• Resources for Instructors
• Student Notifications and Access
• Report Access
• Support

Instructor Course Feedback System Access

Instructors can access the course feedback system in the following ways:

• Go to coursefeedback.syr.edu and log in with your Syracuse University credentials.
• In Blackboard, click “Tools” in the main menu and then select the “Course Feedback” tile.

Training Sessions

Training sessions for instructors are available by request. This includes a one-hour session providing a full overview of the course feedback system, as well as sessions focused on special topics, such as selecting and adding instructor-level questions.

• If you would like to schedule a training appointment with our staff, please contact the IE course feedback team.

Resources for Instructors

• Fall 2024 Course Feedback Information for Instructors (*.pdf)
  • This resource provides information on the course feedback form, framework, tips for student engagement, and information about timelines and communications for the fall 2024 semester.
• Step-by-Step Instructions: Create & Attach a Custom Question Survey to Your Course Form (*.pdf)
• Video Tutorial: Create & Attach a Custom Question Survey to Your Course Form (below)

• Course Feedback Instructor Reference (*.pdf)
• Course Feedback Item Banks (*.pdf)
  • Instructors can draw from the item banks to add questions on their course feedback forms or create their own (if the custom question option selected by school/college).

• • The following schools/colleges have enabled the custom question option for instructors:
    • • • School of Architecture
        • College of Arts and Sciences
        • School of Education
        • College of Engineering and Computer Science
        • Falk College of Sport and Human Dynamics
        • College of Law
        • Maxwell School of Citizenship and Public Affairs
        • S.I. Newhouse School of Public Communications
        • College of Visual and Performing Arts
• QR Code (image)
  • Talking to students about the course feedback process and providing time during a class session for them to respond are very effective ways to increase their engagement. To assist with increasing response rates, display a QR code to students during class and/or embed it as an announcement within Blackboard. This QR code will direct students right to their course feedback in the system.

Student Notifications and Access

When it is time to provide course feedback, students receive notifications via email and in Blackboard. For students, completing feedback forms is easy to do. There are multiple access points:

• Log in to coursefeedback.syr.edu with your Syracuse University credentials.
• Click on the link in an invitation or reminder emails to login and view available feedback forms from a phone or computer.
• In Blackboard, click “Tools” in the main menu and then select the “Course Feedback” tile.

If a student is having problems accessing forms, it may be a browser issue. The course feedback system requires the acceptance of a session cookie by the browser software. If a student is unable to view their forms, they should check to see that cookies are enabled in the browser they are using. If they continue to experience problems, they can contact the IE course feedback team.

Report Access

Course reports will always be available within the course feedback system. Log in when they become accessible and follow the steps below:

Download Individual Course Reports

1. Click on the semester hyperlink (e.g., 2022 Spring | Course Feedback) found in the Project Results widget once logged in
2. On the next page click on the Download Icon located under the Report column on the right-hand side of the table
3. Then select the format you would like the report
   • Standard Report Type: Detailed Report + Comments
4. Open the file to view results

Download Multiple Reports (Batch Report)

1. Click on the semester hyperlink (e.g., 2022 Spring | Course Feedback) found in the Project Results widget once logged in
2. Then, on the next page select all course reports you would like and then click the Batch Report hyperlink found above the table
3. In the pop-up module:
   1. Give the ZIP file a name
   2. Select the following Report Type: Detailed Report + Comments
   3. Make sure the top option is selected “Download Multiple Reports as ZIP File for Selected Courses”
   4. Click the GO button
4. The ZIP file will start processing and you will receive an email from the system that contains a download link for the ZIP file
5. Open the ZIP file to view each course report

Additionally, to access reports from previous semesters, just follow these quick steps:

1. On the top banner of the webpage click Results > Report Results
2. Then, on the next page select the semester you are looking for then follow the steps above to complete the process.

Support

Please contact the IE course feedback team if you have any questions or would like more information. We are available via email and can also schedule a meeting via Zoom.